Troubleshooter

Step by Step Troubleshooter!

Before starting our Step by Step troubleshooter below, it is essential to check to see if you have the latest updates for your operating system and/or web browser. This particularly important with regard to Service Packs. Security updates should not effect you with regard to BridgeClubLive. Downloads may take sometime but many problems are solved by doing this.
To check for latest updates and service packs:
- PC/Windows Users please click HERE.
- LINUX and Mac users should check with their own system providers for updates.
- Netscape users please click HERE.
Also you may want to ensure you have a good connection to the Internet. As more people are converting to Broadband, this is becoming less of a problem. However, with "dial-up", if you find that you regularly get poor connections, please ask your telephone provider to increase the "gain" on your telephone line. Don't worry, they will know what you mean.

If you are still experiencing technical problems, Start our Step by Step Troubleshooter

Q: Have you signed up for membership?

Do you connect to the Internet using AOL?

Q: a welcome screen (similar to the one below) with your name on?

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Q: Do you see the flashing button shown below?

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Some people encounter problems when using the AOL proprietary browser. Please try the following steps and then try again.

Connect to the Internet using AOL (you probably already are!)
Minimise your AOL window.
Click on "start" then "programs" and then "Internet Explorer." (You may already have a shortcut on your Desktop)
In Internet Explorer, type www.bridgeclublive.com in the address box and press enter.
The club site will load but you will probably need to login - so make sure you have your ID and doorkey handy.
Click on the Play Bridge Now flashing image and proceed from there. The first time you enter it may take a little longer to load.
If you still encounter a problem please advise us immediately.

If this did not work, please start the Troubleshooter again by clicking HERE

Q: Does a new window ( the "On Line Control Window") open after you click on the flashing "Play Bridge Now" button?

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Look at the central box (similar to below)

Q: Does the yellow loading indicator have an apparently full green stripe?

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Q: Does it say "Loaded" underneath the green line?

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Q: Can you see the grey "Play Online Bridge" button?

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Please click HERE to login with your membership number and doorkey.

If you have mislaid the information regarding logging in please click HERE to have the details emailed to you. Please use the email address you originally used to register.

Q: Can you now see a Welcome screen with your name?

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Please click on the button in the Control Window.

Does a new window open similar to below?

Do you see 9 buttons on top, of which 6 are green and 3 are greyed out?

CONGRATULATIONS!!

Please email membersupport@bridgeclublive.com if you need any further assistance or advice

A: You will need to register as a Guest member first, please click HERE - its FREE to register!

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If you have failed to connect after following our guide, please click HERE. Please also use this link for any feedback you may care to give.

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You may you need to adjust the settings for cookies in your browser.

Check the setting of the cookies in your browser. Please click on your own browser for details.

Internet Explorer 6

Internet Explorer (earlier)

Netscape 4

Netscape 7

AOL

INTERNET EXPLORER 6

click on Tools
click in Internet Options
Click on Temporary Internet Files/Settings
Ensure that "Every Visit to the page" is ticked
It will also help your browsing speed if the amount of disk space allowed for files is set as high as possible.
Click on Security
Click on Default (this sets your browser to Medium Security) - full details in Internet Explorer
Click on Privacy Tab
Click on Edit
In the address panel type in www.bridgeclublive.com
Click on Allow
Click on OK and then OK again.

Please start this Troubleshooter again by clicking HERE

INTERNET EXPLORER (other)

click on View
click on Internet Options
click the Advanced tab
scroll down to the yellow exclamation icon under Security and choose one of the three options to regulate your use of cookies.
choose the Privacy Tab
cookie should be set to medium.

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

NETSCAPE 4

Click on Edit
Click on Preferences
Click on Advanced
Click on "Accept only cookies that get sent back to the originating Server
Click on OK

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

NETSCAPE 7

Click on Edit
Click on Preferences
Click on Privacy and Security
Click on Cookies
Select enable all cookies
Click on OK

Please start this Troubleshooter again by clicking HERE once you have carried out this step.

A: Your browser settings may need changing to enable Java.

Please click on the browser you are using.

INTERNET EXPLORER

click on Tools (View for earlier versions)
click on Internet Options
choose the Advanced Tab
scroll down until you see Java VM
tick the JAVA Compiler Option
tick the Java Console Enabled option (may be required for debugging later)
Click on OK
You may have to restart Internet Explorer.

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

NETSCAPE

click Edit
click Preferences
click Advanced
tick Enable Java
tick Enable Javascript
tick Enable Stylesheets

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

SUN JAVA

Some of our members have experienced problems when entering the club using Sun Java instead of Microsoft's own Java Machine. New versions of Windows shipping since 1st. May 2003 do not contain this.

We recommend that you uninstall any Sun Java Version and download the Sun Version Standard Edition Sun JVM Ver 1.4.2 Build 06

Corrupted or no JavaVirtual Machine

To download Microsoft VM build 3810 click HERE

Steps to install the Microsoft Virtual Machine:

Download the file using the link above and save it to your harddrive.
Once the file is on your harddrive, execute it and thus load the Virtual Machine.
As the file begins execution, answer Yes to the License Agreement question and then once complete, reboot your PC.
Once the PC is rebooted you should be set to go.
Please attempt to enter the club in the normal way and return here if your new configuration fails.

Please start this Troubleshooter again by clicking HERE once you have carried out this step OR if you have reached this step for a second time, please click HERE

It is possible that your display options need adjustment.

Please first off please try reloading the page by clicking HERE

If this fails to work please check your settings in your browser:

Internet Explorer 6: Click on Tools/Internet Option/Advanced. Scroll down to the Multimedia Section and ensure that "Show Pictures" and "Play animations in web pages" are both ticked.

Internet Explorer 4/5: Click on Edit/Internet Option/Advanced. Scroll down to the Multimedia Section and ensure that "Show Pictures" and "Play animations in web pages" are both ticked.

Netscape 4: Click on Edit/Preferences. Under the Advanced section please ensure that "Automatically Load Images" is ticked.

Netscape 7: Click on Edit/Preferences. Under the "Privacy and Security/Images" section, please ensure that "Accept all images" is ticked.

Continue

This may be a faulty cache problem,.

Clear your browser cache.

INTERNET EXPLORER - Click on Tools( or Edit)/Internet Options/Temporary Internet Files/Delete Files

NETSCAPE 4 - Edit/Preferences/Advanced/Cache. Click on both clear Memory Cache and Clear Disk Cache.

NETSCAPE 7 - Edit/Preferences/Advanced/Cache.- click Clear Cache

Start again

As your machine now appears to be correctly configured, please carry out the following steps.

1: Clear your browser cache.

INTERNET EXPLORER - Click on Tools(Edit)/Internet Options/Temporary Internet Files/Delete Files

NETSCAPE 4 - Edit/Preferences/Advanced/Cache. Click on both clear Memory Cache and Clear Disk Cache.

NETSCAPE 7 - Edit/Preferences/Advanced/Cache.- click Clear Cache

2: If you have tried all we have suggested and are still unable to connect, please report your specific problem to us by clicking HERE. You may also if you wish, use this link for feedback.

Name: * Membership ID: *

Email Address: *

Operating System Used: * Browser Used: *

If "other" please specify:

Have you ever been able to play in the Club using the Java Version? YES

Have you ever been able to play in the Club using the Windows version? YES

PROBLEM DETAILS:*

* required response

Start the Trouble Shooter again