|Wednesday March 06 19:50 PM GMT
|Wednesday March 06 23:14 PM GMT
|2 days 12 hours 25 mins
|Sunday March 10 19:50 PM GMT
|Sunday March 10 23:14 PM GMT
|6 days 12 hours 25 mins
The Improvers Tourney comprises 16 boards.
|You try to join a table where there are two players sitting opposite each other, but server puts you on another table.
|The server will combine partnerships to form a complete table. Find a partner seated at an empty table, submit/confirm an SSD, and the server will do the rest.
|You sit at a table, have a partner but nothing happens.
|An SSD must be submitted and confirmed.
If you have done this and still nothing happens, then there are no other pairs who have submitted and confirmed an SSD yet.
|There are three players at a table, and the fourth player has not arrived.
|The fourth player has a slow connection and the server cannot "grab" the player and seat at the right chair. Occasionally, the problem is caused by a player who has left the club, returns to the room, in which case the server considers the member as no longer playing in this event. This player has to join his/her partner manually.
|I have helped out for a board or two, the original player is now back but I cannot leave the Improvers Tourney - every time I go to the lobby, I find myself sitting down at a table in the Improvers Tourney.
|When the auto-movement is set, the server will move players until each player has finished all 16 boards (at the right table and seat). The only way to leave the Improvers Tourney before finishing 16 boards is to "Exit the Club".
|I am at a table but there are no opponents.
|Usually this is because your opponents are still playing the previous boards. Once they have finished this/those board(s), the server will move them.
|I am waiting in the lobby of the room - why won’t server seat me?
|Usually this is because the table that you will be going to is still playing. Once they have finished, the server will move them off and move you onto the table.
Sometimes, it is because a walk-in player has seen the seat believing it to be available and sat down. The server will show a warning message at the table saying "You are expecting XX and YY, this member does not have a seating plan - is this a reserve player." Opponents should double-check, and if both XX and YY are still playing at their former table or sitting in the Lobby , it is almost certain that the player/pair has/have "gate-crashed". Please ask gate-crashers to leave, so that the proper players can be seated
Occasionally, it is because you have a very slow connection and the server cannot "grab" you.
|I wanted to say goodbye to my opponents, but the server has already moved me off that table.
|The server allows a minimum period of 20 seconds after the last board in a round has finished before the server starts to move players. We do not set this too high, as the time taken to move all four players varies but typically takes another 30 seconds.
|My partner has been disconnected - how long do I wait?
|Presently the server will inform the table after 1 minute and hold a seat for someone who is disconnected for 2 minutes. If your partner has still not returned within that time, unless you are very confident partner will be returning imminently, please start advertising for a substitute player or the server will do it automatically.
|I played 15 boards and my name is not on the leaderboard.
|The setting is such that you have to play all 16 boards in order to receive Online Master Points (OMP’s). Under exceptional circumstances, then it may be possible to look into cases where players through no fault of their own are unable to play 16 boards.
|Opponents bid 1 club and are playing SAYC but this was not alerted.
|The alerting rules in this room follow WBF which means that 1 club or 1 diamond may be three card suits and these bids do not need to be alerted. For more details - see the web-site under Information/Bridge/Alerting.
The algorithm for defining the auto-movement is somewhat complicated.